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4 Articles with this tag
In-House vs Agency: Which Approach is Best for Your Automotive Reputation Management Today?
In the competitive landscape of legal services, managing your online reputation is crucial. With 98% of consumers reading online reviews for local businesses (Source: BrightLocal, 2024), understanding the distinction between in-house vs agency approaches for reputation management becomes vital. This article will explore the advantages and disadvantages of both strategies and help you decide which […]
Recovering from a Viral Negative Review Attack
In the fast-paced world of e-commerce, a single negative review can spiral into a crisis, especially when it goes viral. This case study explores how one e-commerce brand successfully managed to recover from a viral negative review attack, highlighting the strategies employed to mitigate the impact and restore its reputation. By focusing on reputation recovery, […]
Google Reviews vs Yelp: Which Matters More?
In the ever-evolving landscape of online reputation management, businesses in the restaurant and hospitality industry often find themselves weighing the value of various review platforms. Two of the major players in this arena are Google Reviews and Yelp. Both platforms have their pros and cons, but which one truly matters more for your business? In […]
Complete Review Response Checklist
In the competitive world of e-commerce and retail, customer feedback is invaluable. Responding to reviews is not just about acknowledging customer opinions; it’s a crucial step in building trust and enhancing your brand’s reputation. This complete review response checklist will guide you through the essential steps needed for effective review replies. By following this checklist, […]